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Customer Service


At TheSilverNet, we are dedicated to bring you quality sterling silver and fine gemstone jewelry at outstanding prices.
We inspect each piece of our jewelry by the highest standard as if our customers would do for themselves. To minimize tarnishing by air and human manipulation, each piece of our jewelry is kept in manufacture's protective bag until it is ready to ship to you.

TheSilverNet also creates one-of-a-kind jewelry that you may be proud of when you wear it. We offer you a 30-day money back guarantee for all your purchases. You have enough time to consider your purchase. is a Yahoo! shopping site. All orders are processed at Yahoo's Secure Sockets Layer (SSL) server. Shop at your own pace in a secure environment with TheSilverNet.

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Shipping and Handling

*** Free Regular Shipping!! Please check individual listings for product availability and shipping date. ***

{{Due to recent custom clearance delay, we temporarily suspend shipping to United Kingdom. We apologize for any inconvenience. }}

Domestic 3-5 day Shipping
Free Shipping!! 3 - 5 day US Domestic Shipping TODAY- No Coupon Needed. Select "Domestic 3 - 5 Day Shipping" at checkout.
We normally charge a flat fee $5.00 for shipping via USPS First Class Mail which usually takes 3 - 5 business days(but not guaranteed) depending on the destination.

Domestic USPS Priority Mail
$3.99 for Priority Mail US Domestic Shipping TODAY.
We normally charge a flat fee $6.50 for shipping via USPS Priority Mail, which usually takes 2 - 3 business days(but not guaranteed) depending on the destination.

Domestic USPS ExpressMail
We charge a flat fee $24.00 for all your purchases shipping via United States Postal Service (USPS)ExpressMail. For most destinations, USPS Express Mail normally arrives 1 - 2 business days after shipping from TheSilverNet. If you have question regarding the availability of guaranteed next day delivery in your zip code area please check with your local US postal services.
If you prefer to waive the signature and have the package left at the door, please make a note in Comment Box during checkout or e-mail us immediately after you place the order.

International USPS ExpressMail (Canada and UK only)
For International Express Orders shipping via USPS ExpressMail, we charge a flat fee $32.00 to United Kingdom (4 - 7 business days plus custom clearance) or $25.00 to Canada (3 - 5 business days plus custom clearance).

International USPS Global Priority (Canada and UK only)
For International Priority Orders shipping via USPS Global Priority Mail, we charge a flat fee $15.00 to UK (7 - 12 business days plus custom clearance) and $12.00 to Canada (4 - 10 business days plus custom clearance).

International Orders - Duties and Taxes
It is important to know that international packages may be subjected to duties and taxes assessed by destination country. Custom regulations vary from country to country. Please check with the related agency for applicable duties and taxes. (return to top)

International Orders

{{Due to recent custom clearance delay, we temporarily suspend holiday shipping to United Kingdom. We apologize for any inconvenience. }} only accepts orders from a limited number of countries (Canada and UK) outside of United States. We provide USPS ExpressMail and Global Priority Mail shipping service to these countries only. Please contact us for more details - (return to top)

Sales Tax is a Washington State -based online retail store. All purchases from Washington State customers are subject to Washington sales taxes (return to top)

Payment Methods accepts PayPal and major credit cards including Visa, MasterCard, American Express, Discover and Diner's club.
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TheSilverNet's Return Policy

At TheSilverNet, you will find shopping online is easy and pleasant. Our 30-day return policy gives you enough time to consider your purchase. We hope your jewelry purchase with TheSilverNet has exceeded your expectation. However, if you would like to have a refund, you may return it within 30 days of its shipment from TheSilverNet. Use the return label that is included in your box. We will be glad to give you 100% refund of your purchasing price. Please note: The engraved items are not eligible for exchange or refund. Shipping charge is not refundable.
There is no additional S&H charge for item exchange within 30 days.

Return Mailing Address:

TSN/K.C. and Associates
1313 Thompson Cir. # 55
DuPont, WA 98327
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Find Your Ring Size (for Men and Women)

This is an easy way to find your ring size:

1. Find a piece of string or strip of paper.
2. Wrap it around the base of the appropriate finger.
3. Use a pen to mark the point on the string/paper where it overlaps, forming a complete circle.
4. Measure the length from the starting end of the string/paper to the pen mark.
5. Use the following chart to locate your ring size.

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Charm Link Gauge Comparison Chart (return to top)

Learn About Silver Jewelry Care

About Sterling Silver Care

Silver is beautiful and valuable. Among its many metal properties, it is relatively soft and malleable that makes it an ideal candidate for jewelry crafting. However, pure silver is too soft and easily scratched. It is most commonly for silversmith to combine silver with other metal to create a more durable alloy.

Sterling silver, containing 92.5% of silver and 7.5% of other metal, is the most popular alloy on today’s silver jewelry market. Sterling silver can be identified by the “.925” mark (the stamp denoting 92.5% silver) or “sterling” on the jewelry.

With proper care, your sterling silver jewelry can yield enjoyment of lifelong and beyond. Here are some care tips that help you to retain the beauty and luster of your silver jewelry.

Proper Storage
. To prevent your sterling silver jewelry form tarnishing quickly, you may store it in a zip-loc plastic bag, jewelry box or pouch.

. Avoid exposing silver jewelry to moisture or direct air/light contact when you are not wearing it.

When storage, avoid rubbing silver with other gemstone jewelry or place them in same pouch, as most gemstones are harder then Mohs 6 and silver is below 4.5.

. Wipe sterling silver jewelry with soft cloth after wearing it.

. Periodically, clean your silver jewelry with jewelry cleaning cloth and jewelry polishing cloth. (See our multi-layer Deluxe Jewelry Care Cloth).

. Do Not clean rhodium treated silver, beaded silver or silver jewelry with gemstone in silver dip cleaner. Instead, using Silver Jewelry Care Cloth.

. Use liquid silver dip cleaner only for heavy tarnished, non-rhodium treated and no gemstone sterling silver jewelry. Rinse and wipe dry thoroughly before storage.

Proper Use
. Remove your silver jewelry when showering, swimming or contacting with chemical substance.

. Avoid contacting with chemicals, perfumes or hair spray.

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Learn About Jade

About Jade
For thousands of years, Jade has been a symbol of love, peace and prosperity for jewelry lovers. It is the most sought-after jewel in Eastern culture. It was treasured in ancient China as the royal gemstone, "the Stone of Heaven". In old times, people believed jade were more than a piece of jewelry; it could bring safety, health and peace of mind.

The ancient jade carved in China was what called nephrite jade. It was not until the 19th century that people began to recognize the jade discovered in the new world was not the same as from China. The newly discovered jade was then called jadeite jade to distinguish form the original nephrite jade.

Today, nephrite jade is found in Canada, Taiwan, China and America. Jadeite jade is found in Burma, America and Japan. The toughness of Jade is its defining physical property. Its Moh's hardness is between 6 and 7, harder and tougher than steel. Jadeite jade is slightly harder than nephrite jade. Though diamond is harder than jade it is more brittle. As with all gemstones, different qualities created different pricing. The superior grade jade is rare. On international jade market, top quality jadeite jade could be even more expensive than diamond.

Jade comes in several different colors: green, lavender, white etc. Green jade is most treasured, and is the ideal gemstone for making classic and contemporary jewelry. The top jade is usually cut into smooth dome shape or multifaceted bead and sold by piece rather than per carat. Since jade is the toughest gemstone it is also the most difficult to carve and polish. It requires creative aesthetics as well as highly trained workmanship to create a piece of fine jade jewelry.

The Quality of Jade
The quality of jade in both types is determined by four qualities: tone/color, translucency/clarity, texture and cutting.

We craft our jade jewelry to be your lifelong companion, not just an ornament. We offer you the highest quality nephrite jade from Taiwan, China and Burma. Each gemstone is individually selected for the highest standard of color, clarity and texture. Unless specified, our jade jewelry is natural, untreated and undyed. The structural integrity of jade can ensure the longevity of its natural coloration.

The Care of Jade Jewelry
The best way to care for jade jewelry is to wear it. The more you wear it the livelier the color will be. Wipe it with a soft cloth after you wear and wash it with gem cleaner periodically. But avoid any chemical cleaner. (return to top)

Learn About Pearls

About Pearls
For thousands of years, pearls have been revered as one of the world�s most beautiful and magnificent gems. Countless references to pearls can be found in the religions and cultures of human history. Pearl jewelry is feminine, rich and adaptable. In earlier times, natural pearls were only accessible to the rich and famous. Today, cultured pearls are the foundation of every woman�s jewelry collection, thanks to the modern pearl cultivation techniques.

Unlike gemstones or precious metals that must be mined from the earth, pearls are grown in live oysters far below the surface of the sea. Pearls do not need to be cut or polished to reveal their loveliness.

A natural pearl begins its life as a foreign object such as a piece of seashell that accidentally lodges itself in an oyster. To ease the irritation of this foreign object, the oyster begins to secrete “nacre” a smooth, hard crystalline substance, around the irritant, layer upon layer. Over time, this irritant will be completely coated with the crystalline substance. As a result, a lovely gem called a pearl is born.

Cultured pearls share the same properties as natural pearls, except the irritant nucleuses are carefully implanted by people rather than leaving it to chance. On average, only 50 percent of nucleated oysters survive to bear pearls. Among them, only 20% pearls are marketable enough to be called jewels. These resulting 10% marketable pearls are truly the blessings from nature and modern science/art.

Since no two pearls are exactly alike, sorting pearls is an extremely difficult and time-consuming process. Each pearl is handled hundreds of times to sort, compare and match by size, shape, color and luster. This process can only be performed by human eyes. It takes highly trained experts culling through tens of thousands of pearls to assemble one perfectly matched mid-length pearl necklace. We are sure you will appreciate the Gradient Multi-color Necklace we offer.

The Quality of Pearls

The quality of pearls is determined by five factors:
Luster: The way a pearl reflects and refracts light. The more brilliant the luster, the better the quality is. Surface: As a product of nature, pearls are almost never flawless. But in general, the cleaner the surface of a pearl, the higher the quality is.
Shape: Perfectly round pearls are rare, but the rounder the pearl, the more valuable it is.
Color: Cultured pearls come in an entire spectrum. No color is considered more valuable than the other. Select the one that best matches your skin tone. Size: The most popular size sold today is 7-71/2 mm. Other factors being equal, the larger the pearl, the more valuable it is.

The Care for Pearl Jewelry
With special attention and care, your pearl jewelry purchased from us will last a lifetime. Unlike other gemstones, the virtue of pearls is not in its hardness. Avoid rubbing your pearls with other gemstones or precious metals. Keep them away from cosmetic chemicals such as hair spray, makeup and perfume as they can dull pearl's luster over time.

The best way to care for pearls is to wear them often. The body's natural oils can keep them lustrous. Wipe them with soft cloth each time after you wear them and store them properly in a cool place. (return to top)

Mail Order

For Mail order, Please include Money Order (Issued to K.C. and Associates), print/copy shopping cart information and send to

TheSilverNet/K.C. and Associates
1313 Thompson Cir. # 55
DuPont, WA 98327

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Contact Us

If you are writing regarding your recent order please include your Order Number, name and e-mail address. For special requests or more information about our jewelry, please contact us,

E-Mail or Return info :

Mail Order:
Please include Money Order (Issued to K.C. and Associates), print/copy shopping cart information and send to

TheSilverNet/K.C. and Associates
1313 Thompson Cir. # 55
DuPont, WA 98327

Mailing/Return Address:
TheSilverNet/K.C. and Associates
1313 Thompson Cir. # 55
DuPont, WA 98327

Thank you for visiting
(return to top) Privacy policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at our site.

We use the information you provide about yourself to fulfill your order for our goods, to respond to your inquiries about your order and to notify you about the status of your order. From time to time we may also send you additional information about our products in special promotional mailings. And we will not sell or share personally identifiable information provided to us to parties outside of our company.
If you wish to be removed from our mailing at any time please contact our Customer Service Department.

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