Home > Customer Service

Customer Service

1. About TheSilverNet.com
2. Shipping and Handling
3. International Orders
4. Sales Tax
5. Payment Methods
6. Return Policy
7. Find Your Ring Size (for Men and Women)
8. Charm Link Jewelry Gauge Comparison Chart
9. Mail Order
10. Contact Us

About TheSilverNet.com

At TheSilverNet, we are dedicated to bring you quality sterling silver and fine gemstone jewelry at outstanding prices.
We have been in business since 2001 and are a Better Business Bureau, BBB, accredited shopping site. Click image to see the report.
We inspect each piece of our jewelry by the highest standard as if our customers would do for themselves. To minimize tarnishing by air and human manipulation, each piece of our jewelry is kept in manufacture's protective bag until it is ready to ship to you.

TheSilverNet also creates one-of-a-kind jewelry that you may be proud of when you wear it. We offer you a 30-day money back guarantee for all your purchases. You have enough time to consider your purchase.

TheSilverNet.com is a Yahoo! shopping site. All orders are processed at Yahoo's Secure Sockets Layer (SSL) server. Shop at your own pace in a secure environment with TheSilverNet.

Thank you. (return to top)

Shipping and Handling

*** Free Regular Shipping!! Please see individual product description for More Deatails ***

{{Due to recent custom clearance delay, we temporarily suspend shipping to United Kingdom. We apologize for any inconvenience. }}

Domestic 3-5 day Shipping
Free Shipping!! 3 - 5 day US Domestic Shipping TODAY- No Coupon Needed. Select "Domestic 3 - 5 Day Shippping" at checkout.
We normally charge a flat fee $5.00 for shipping via USPS First Class Mail which usually takes 3 - 5 business days(but not guaranteed) depending on the destination.

Domestic USPS Priority Mail
$3.99 for Priority Mail US Domestic Shipping TODAY.
We normally charge a flat fee $6.50 for shipping via USPS Priority Mail, which usually takes 2 - 3 business days(but not guaranteed) depending on the destination.

Domestic USPS ExpressMail
We charge a flat fee $25.00 for all your purchases shipping via United States Postal Service (USPS)ExpressMail. For most destinations, USPS Express Mail normally arrives 1 - 2 business days after shipping from TheSilverNet. If you have question regarding the availability of guaranteed next day delivery in your zip code area please check with your local US postal services.
If you prefer to waive the signature and have the package left at the door, please make a note in Comment Box during checkout or e-mail us contact@TheSilverNet.com immediately after you place the order.

International USPS ExpressMail (Canada and UK only)
For International Express Orders shipping via USPS ExpressMail, we charge a flat fee $32.00 to United Kingdom (4 - 7 business days plus custom clearance) or $25.00 to Canada (3 - 5 business days plus custom clearance).

International USPS Global Priority (Canada and UK only)
For International Priority Orders shipping via USPS Global Priority Mail, we charge a flat fee $15.00 to UK (7 - 12 business days plus custom clearance) and $12.00 to Canada (4 - 10 business days plus custom clearance).

International Orders - Duties and Taxes
It is important to know that international packages may be subjected to duties and taxes assessed by destination country. Custom regulations vary from country to country. Please check with the related agency for applicable duties and taxes. (return to top)

International Orders

{{Due to recent custom clearance delay, we temporarily suspend holiday shipping to United Kingdom. We apologize for any inconvenience. }}

TheSilverNet.com only accepts orders from a limited number of countries (Canada and UK) outside of United States. We provide USPS ExpressMail and Global Priority Mail shipping service to these countries only. Please contact us for more details - contact@TheSilverNet.com (return to top)

Sales Tax

TheSilverNet.com is a Washington State -based online retail store. All purchases from Washington State customers are subject to Washington sales taxes (return to top)

Payment Methods

TheSilverNet.com accepts PayPal and major credit cards including Visa, MasterCard, American Express, Discover and Diner's club.
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TheSilverNet's Return Policy

At TheSilverNet, you will find shopping online is easy and pleasant. Our 30-day return policy gives you enough time to consider your purchase. We hope your jewelry purchase with TheSilverNet has exceeded your expectation. However, if you would like to have a refund, you may return it within 30 days of its shipment from TheSilverNet. Use the return label that is included in your box. We will be glad to give you 100% refund of your purchasing price. Please note: The engraved items are not eligible for exchange or refund. Shipping charge is not refundable.
There is no additional S&H charge for item exchange within 30 days.
Extended Christmas gift return until January 15, 2012.

Return Mailing Address:

TSN/K.C. and Associates
P.O. Box 452
DuPont, WA 98327
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Find Your Ring Size (for Men and Women)

This is an easy way to find your ring size:

1. Find a piece of string or strip of paper.
2. Wrap it around the base of the appropriate finger.
3. Use a pen to mark the point on the string/paper where it overlaps, forming a complete circle.
4. Measure the length from the starting end of the string/paper to the pen mark.
5. Use the following chart to locate your ring size.

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Charm Link Gauge Comparison Chart (return to top)

Mail Order

For Mail order, Please include Money Order (Issued to K.C. and Associates), print/copy shopping cart information and send to

TheSilverNet/K.C. and Associates
P.O. Box 452
DuPont, WA 98327

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Contact Us

If you are writing regarding your recent order please include your Order Number, name and e-mail address. For special requests or more information about our jewelry, please contact us,

E-Mail or Return info :
TheSilverNet@msn.com

Live Chat
Monday - Friday 8 AM - Midnight (ET)
Saturday, Sunday 9 AM - 9 PM (ET)

Mail Order:
Please include Money Order (Issued to K.C. and Associates), print/copy shopping cart information and send to

TheSilverNet/K.C. and Associates
P.O. Box 452
DuPont, WA 98327

Mailing/Return Address:
TheSilverNet/K.C. and Associates
P.O. Box 452
DuPont, WA 98327

Thank you for visiting TheSilverNet.com. (return to top)

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